Jagonews24 Privacy Policy — How Your Data Is Kept Secure
Jagonews24 treats the privacy of every user's personal data in Bangladesh with the utmost importance. Read this policy to understand how we collect, use, and protect your information.
Last Updated: January 2026
Information We Collect
Account & Identity Information
When you register with jagonews24, we collect your name, date of birth, email address, mobile number, and password. This information is essential for verifying your age and securing your account. We only collect what is necessary to provide uninterrupted platform services. After registration, you can update your profile information at any time. All personal data is protected using industry-standard encryption.
Device & Browser Information
When you use the jagonews24 platform, your device type, operating system, browser version, and screen resolution are collected automatically. This information helps us improve both the mobile and desktop interfaces. Your IP address and geographic location (at the country level only) are used for security verification. This data is never sold to third parties or used to build personal profiles. Device data collection is fully automated and necessary for the secure operation of the platform.
Local Payment & Financial Data
When you transact via bKash, Nagad, or other local payment methods, the necessary financial information is collected. This includes your mobile banking number, transaction amount (BDT), and the date and time of each transaction. Full card or account numbers are never stored on our servers — only the portions required for verification are retained in encrypted form. We follow the international PCI-DSS standard for processing financial data. Transaction records are retained for a set period in accordance with regulatory requirements.
Behavioral Usage Data
We collect data on which games you play, how long you spend on the platform, which sections you visit most, and the types of bets you place. This information is used to present you with more relevant offers and bonuses. By analyzing usage patterns, we can also identify unusual behavior under our responsible gaming policy. This data is never shared with third parties on an individual basis. It may be analyzed in aggregate, anonymized form solely for platform improvement purposes.
How We Use Your Information
Service Operations & Improvement
The information we collect is used to create your account, process logins, handle payments, and deliver uninterrupted gaming services. Usage data is analyzed to improve platform speed, reliability, and the overall user experience. This data also helps when testing and rolling out new features.
Security & Fraud Prevention
Your data is used to prevent unauthorized account access, financial fraud, and money laundering. If any suspicious transaction or login attempt is detected, you will be alerted immediately. We follow KYC (Know Your Customer) procedures as part of our regulatory compliance obligations.
Personalized Offers & Bonuses
Promotions, vouchers, and bonus offers are tailored to your gaming preferences and behavior. This means you won't receive irrelevant notifications — only offers that are genuinely useful to you. You can opt out of marketing communications at any time.
Customer Service & Support
When you contact our support team, your account and transaction details are used to resolve issues as quickly as possible. Records of live chat, email, or phone interactions may be retained to help us improve service quality. Our goal is to ensure every issue is resolved promptly and effectively.
Transparent Information on Cookies & Tracking
Jagonews24 uses cookies on its website to manage sessions, verify security, and remember user preferences. Without these cookies, maintaining your login state and securing payment sessions would not be possible. We use three types of cookies — essential (required), functional (remembers your preferences), and analytical (helps improve the platform). You can delete cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may prevent certain platform features from working properly. If any third-party tracking cookies are used, you will be clearly informed and your consent will be obtained.
Data Storage & Security Measures
Jagonews24 uses industry-standard SSL/TLS encryption and Two-Factor Authentication (2FA) to protect your data. Our servers are hosted in secure data centers, and regular security audits are conducted. Your password is never stored in plain text — only a one-way hash is kept, meaning no one can read your actual password. Personal data is retained for as long as your account remains active. After account closure, certain data may be retained for up to five years in accordance with legal obligations and financial regulatory requirements, after which it is securely deleted.
Third-Party Data Sharing
Jagonews24 never sells your personal data or shares it with third parties for marketing purposes. That said, limited information may be shared in certain specific circumstances. First, only the transaction details necessary for payment processing are shared with trusted financial partners such as bKash and Nagad. Second, we may be required to disclose information in response to a lawful order from a competent court or regulatory authority in Bangladesh. Third, minimal necessary data is shared with contracted technology partners who operate the platform, and they are bound to uphold our privacy standards. Users will be notified in advance in the event of any change in company ownership or merger.
Your Rights — Know Them & Use Them
Jagonews24 believes every user should have full control over their own data. Your key rights are outlined in detail below.
Right to Access Your Data
You can find out at any time what information we hold about you. A complete copy of your data can be requested through your account settings or by contacting our support team. We will respond to your request within 30 days of receipt.
Right to Correct Your Data
If any information in your profile is incorrect or incomplete, you can request that it be corrected. Your name, contact details, and preferences can be updated directly from your account dashboard. Corrections to key identity information may require a verification process.
Right to Erasure
If you close your account, you may request that your personal data be deleted. However, certain information — such as financial transaction records — must be retained for a specified period to meet legal obligations. Deletion requests may take up to 45 days to process, and you will be kept informed throughout.
Opt Out of Marketing Communications
If you no longer wish to receive promotional emails, SMS, or push notifications, you can turn off these options at any time from your account settings. Even after opting out, essential account-related notifications — such as security alerts and transaction confirmations — will continue to be sent, as these are necessary to keep your account secure. Please allow up to 72 hours for any preference changes to take effect.
Policy Changes & Updates
Jagonews24 reserves the right to modify or update this privacy policy as needed. Changes may be made in response to developments in technology, law, or business operations. For any significant updates, you will be notified at least 30 days in advance via email or an on-platform notification. Continued use of the platform after any changes are made will be taken as your acceptance of the revised policy. The date of the latest update will always be displayed at the top of this page, so we recommend reviewing this policy periodically. If you have any objections to a change, please contact our support team before closing your account.
Support & Contact Channels Available
For any questions, concerns, or requests regarding this privacy policy, please reach out to jagonews24's dedicated support team. Our team is available 24/7, every day of the week. To request data deletion, correction, or access, you will need to submit your request while logged into your account so we can verify your identity. We take all privacy-related complaints seriously and are committed to responding within the designated timeframe.